gravitytank

You are the only firm that I have ever worked with that actually works WITH us. We have ten years of failed innovations based on consultants that believe they are smarter than we are. This is a billion dollar brand. We aren’t stupid!

The results were absolutely perfect.

I think the cross-functional teams and their ability to make things actionable brought us to a new level. With other firms you get a report but then you're left to interpret. I appreciated the combination of business knowledge and research with a strategic point of view.

The committee got a lot out of yesterday’s session and it generated a lot of enthusiasm. Your insight and the lessons we learned through the session will greatly help the committee focus its efforts and become more action oriented. And, it was a lot of fun!

The experience was more than great.

Generally we use one vendor for research and another for design. Using gravitytank for everything worked out well.

Every time I meet someone new at gravitytank, I am impressed with their skills and capabilities. You can assemble a team with a wide range of skills and capabilities that mesh well.

I love how you work in the bay and puts things up on boards. Being part of that was really enlightening. I learned so much about the project and how to work effectively.

gravitytank has fantastic skills in each part of the process. That's what makes you great. The methodology that you utilize is also unique. gravitytank is my preferred innovation partner.

You took the time to learn about us as an organization, who we are as individuals and what our day jobs are like. And that goes a long way because your understand us. That is huge to me.

I think gravitytank has a great level of diverse talent, and they all had a positive attitude. That makes working with the teams great.

The staff seemed really competent and smart. A lot of the technical and administrative stuff was well managed and didn't create extra work for us. The thinking was inventive and seasoned. There was a good balance of experience and innovation.

You are much more flexible and much more responsive to client needs than what I've experienced in the past.

It was a unique process that we hadn’t really done before. We prototyped product along with concepts. It was a thorough process. You were very engaged and brought new thinking to the table.

Having a dedicated team was different. The gravitytank team was thinking about this project 24/7. Other agencies often seem fragmented.

We often never get to prototyping and thinking about what customers need and how to get ideas through a distribution system. That's what I appreciated most about your work—speaking the languages of business and design.

gravitytank brings in a large variety of skill sets. To have a researcher, a graphic designer, a strategist and a product designer all working toward the same goal differentiates you from the firms I’ve worked with in the past.

We were attracted to the process and after going through it, I'm convinced that it works. The depth and breadth of the snippets, the workshop, the prototypes and the positions at the end demonstrate that the process worked well.

Everyone we met at gravitytank understood what was going on in a way that very few have. It is hard for us to pick up on the less tangible aspects of a situation. You have that ability and as a result, something really good came out of the project.

Did you ever go to summer camp as a kid and when you left you had tears streaming down your face because you were sad to leave? Ending this project was like that.

The workshop was really powerful. Everyone that came was blown away. We do a lot of work with other firms and I don’t think I've ever experienced such a smart and well run workshop.

I've been studying the design thinking process since business school. gravitytank brought in quant, business analysis and design thinking. You simplified the insights and carried them all the way into the business model.

The best part was the quality of the thinking—which is always true of the projects I've done at gravitytank. The business strategy sets you apart. Identifying consumer insights is critical, but the strategic analysis and synthesis is what pulled it all together for me.

gravitytank has a broader perspective than others. Some are very focused on product design or quant survey creation or on usability testing. I was impressed with your ability to think broadly.

You had a great understanding and respect for the business. A lot of firms forget about the business side.

Working with you has been so great! You really listen. You are so responsive and you're nice to be around.

gravitytank is connected to the business side and you're not just designing cool things. They tell the total story. A lot of firms have great designers but the linkage to the business side is usually lacking.

It was interesting to see the different components and tools that were brought in to help us—from the labs to Guapo to dScout— both quantitative and qualitative approaches.

gravitytank makes things visual and compelling. They are much more in tune with how the client is thinking instead of just being a vendor. I feel like you are an extension of us.

It's the thinking. It's not just about the idea, it's about how the idea fits into the business plan. You guys do a very good job of that.

The thing that stood out is that the team understood and respected the political sensitivity of our work. You were very competent at managing the dynamics in a large organization like ours.

Great listeners. You had strong opinions, but were skilled at voicing them at the right time. That's a big part of business.

We had a great experience. The customer relations was great and very responsive. The team was great to work with. We have great results that have been well received through the organization.

It was refreshing to work with people who want to understand the work we do and pay attention to the quality as if it was their own.

This is the best qualitative research I have ever seen.

We worked together instead of you guys going off and working on the project. The team stuck to the timeline and they were flexible with all our requests or changes. The team was able to articulate visually and verbally what we were talking about.